Need Help? Contact FxPro Support

Support Channels and Contact Details

FxPro provides 24/5 multilingual support across three primary channels. There is no Tanzania-specific phone line, but all global numbers connect to agents who can assist regional clients. East Africa Standard Time (EAT) is UTC+3, which means UK office hours (7:30am-4:30pm GMT) correspond to 10:30am-7:30pm EAT.

Support Hours by Channel

Response times vary by channel. Live chat delivers the fastest turnaround, typically under one minute during active hours.

Live chat handles the majority of account setup questions, deposit and withdrawal queries, and technical platform issues. For complex regulatory or legal matters, email provides a written record and is the more appropriate channel.

How to Reach Support from Your Account

FxPro Direct (direct.fxpro.com) is the primary client portal for account management and support access. Logging in before initiating contact allows agents to pull account data immediately, reducing resolution time.

From within FxPro Direct, clients can submit support requests, check verification status, upload identity documents, and initiate deposit or withdrawal instructions. Document uploads must be completed exclusively through the portal – submissions via email are not accepted and will not be processed. The portal is accessible via web browser and the FxPro mobile app, available on iOS and Android.

For traders in Tanzania using mobile devices, the app provides integrated chat support alongside account tools. This means support can be accessed without switching between applications during active trading sessions.

Common Issues and Self-Service Options

A significant portion of trader queries can be resolved without contacting support directly. FxPro provides self-service tools that address the most frequent account and trading questions.

• Account verification status can be checked in real time inside FxPro Direct under the “Upload documents” section.
• The FxPro Calculator (available on the platform) computes margin requirements, pip values, swap costs, and projected profit or loss before a trade is placed.
• Demo accounts are available on MT4, MT5, cTrader, and the FxPro proprietary platform – useful for testing execution and interface before committing capital.
• The economic calendar and market news feed are built into all platforms, removing the need for third-party data sources.
• Password resets, email changes, and two-factor authentication (2FA) settings are managed directly through FxPro Direct without requiring support contact.
• Traders who do not pass the initial CFD suitability assessment can practice on a demo account and contact support to request reassessment at a later stage.

For deposit and withdrawal queries specific to Tanzania, live chat is the recommended first step. Payment methods available through FxPro Global Markets Ltd include bank transfer, Visa, Mastercard, Skrill, and broker-to-broker transfers. Tanzanian Shilling (TZS) account denomination should be confirmed with support before funding, as this detail is not explicitly listed in standard documentation.

Regional Support Considerations for Tanzania

FxPro does not hold a license issued by the Bank of Tanzania. Tanzanian clients are serviced under FxPro Global Markets Ltd, regulated by the Securities Commission of the Bahamas (SCB). This is the relevant regulatory entity for account-related complaints that cannot be resolved through standard support channels.

Multilingual support is available, and Swahili-language assistance can be requested through the live chat or phone channels via the global support team. When initiating contact, specifying Tanzania as the country of residence helps agents direct queries to the appropriate payment options and account structures. When using FxPro Contact Us features, stating the local context upfront reduces back-and-forth and shortens resolution time.

Scam awareness is relevant for any trader using an international broker. FxPro will not request passwords, offer unsolicited asset management services, or ask clients to send funds via external wallets or third-party links. Any communication of this nature should be reported immediately to support at [email protected] and to the Tanzania cybersecurity authority.

Official Social Media Channels

FxPro maintains official social media accounts that publish market updates, platform news, and educational content. These channels do not replace direct support but provide supplementary market context.

• Facebook: FxPro Global
• Twitter / X: @FxPro
• Instagram: @fxpro
• LinkedIn: FxPro
• YouTube: FxPro

Do not submit account queries or share personal information through social media. All account-specific matters must go through official channels – live chat, email, or the FxPro Direct portal. When using the FxPro Contact Us page, traders from Tanzania should have their account number and registered email ready to accelerate verification by the support agent.